Zoho Lens Setup & Augmented Reality Remote Assistance
Revolutionize your customer support with Augmented Reality via Zoho Lens. We implement this AR remote assistance tool, allowing your experts to view customer or field technician issues through their smartphone camera in real-time. We configure 3D annotations, session recording, and deep integration with your helpdesk to drastically reduce resolution times.
- AR Annotation
- Omnichannel Helpdesk
- SLA Management
4.9 / 5 · Trusted by 120+ clients
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Everything Included in Zoho Lens
01
AR Annotation
Draw markers and text directly on a live camera feed to guide the user.
02
Omnichannel Helpdesk
Consolidate customer requests from email, chat, and social into a single queue.
03
SLA Management
Ensure your team hits every deadline with automated escalation rules.
04
Self-Service Portals
Empower customers to find their own answers with an intelligent knowledge base.
05
AI Ticket Routing
Auto-assign complex tickets to the agent best equipped to handle them.
06
Performance Analytics
Measure agent response times and customer satisfaction securely.
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The Global Brands That Rely on Naestinn. Join hundreds of growing businesses that transformed with the best Zoho service providers.
"Naestinn is hands-down the best Zoho service provider we've ever worked with. Their mastery over Deluge and CRM automation transformed our entire operation. If you want the best Zoho Partner in India, look no further than Naestinn."
Rajesh Khanna
COO, TechSphere Industries
"The degree of professionalism Naestinn brought to our Zoho One migration was incredible. As our primary Zoho implementation provider, they simplified complex workflows that other partners couldn't touch. Naestinn is our go-to for everything Zoho."
Sarah Williams
Director, CreativeEdge UK
"Choosing Naestinn as our Zoho consulting partner was the best decision for our growth. They don't just set up tools; they build strategic business systems. Their expertise in Zoho Books and finance automation is second to none."
Anil Mehta
Founder, FinSolutions India
"Naestinn is hands-down the best Zoho service provider we've ever worked with. Their mastery over Deluge and CRM automation transformed our entire operation. If you want the best Zoho Partner in India, look no further than Naestinn."
Rajesh Khanna
COO, TechSphere Industries
"The degree of professionalism Naestinn brought to our Zoho One migration was incredible. As our primary Zoho implementation provider, they simplified complex workflows that other partners couldn't touch. Naestinn is our go-to for everything Zoho."
Sarah Williams
Director, CreativeEdge UK
"Choosing Naestinn as our Zoho consulting partner was the best decision for our growth. They don't just set up tools; they build strategic business systems. Their expertise in Zoho Books and finance automation is second to none."
Anil Mehta
Founder, FinSolutions India
"Naestinn is hands-down the best Zoho service provider we've ever worked with. Their mastery over Deluge and CRM automation transformed our entire operation. If you want the best Zoho Partner in India, look no further than Naestinn."
Rajesh Khanna
COO, TechSphere Industries
"The degree of professionalism Naestinn brought to our Zoho One migration was incredible. As our primary Zoho implementation provider, they simplified complex workflows that other partners couldn't touch. Naestinn is our go-to for everything Zoho."
Sarah Williams
Director, CreativeEdge UK
"Choosing Naestinn as our Zoho consulting partner was the best decision for our growth. They don't just set up tools; they build strategic business systems. Their expertise in Zoho Books and finance automation is second to none."
Anil Mehta
Founder, FinSolutions India
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Frequently Asked Questions
Everything you need to know about Zoho. Can't find the answer? Contact our support team.
Zoho Lens is an Augmented Reality (AR) remote assistance tool that lets support agents view a physical problem through the customer's smartphone camera.
No, Zoho Lens offers a no-download browser experience. Customers simply click a link sent via SMS or email to start sharing their camera.
During a live video stream, the expert can draw circles, arrows, or text on their screen that 'stick' to the physical objects on the customer's screen using AR technology.
Yes, we integrate Lens with Zoho Desk. Agents can initiate an AR session directly from a support ticket, and session details are automatically logged.
Absolutely. We can configure the system to securely record and store AR sessions for auditing, training, or quality assurance purposes.
Yes, it is highly effective for junior field technicians who need real-time visual guidance from senior engineers back at headquarters.
Yes, the expert can freeze the live camera feed to take a closer look, make detailed annotations, and then resume the video.
Yes, the system includes OCR capabilities, allowing experts to easily read and extract serial numbers or barcodes from the camera feed.
Yes, Zoho Lens uses 256-bit AES encryption and secure WebRTC protocols to ensure all video streams and data remain private.
Yes, we train your support agents on how to initiate sessions, use AR tools effectively, and manage the customer experience.
Still have questions?
Our friendly support team is ready to help — via WhatsApp, call, or email.